Maximum customer grievances against SBI: ombudsman

B L :CHENNAI, JULY 22: 2014 

Complaints rise following improved awareness

State Bank of India leads public sector banks in number customer complaints received by the Banking Ombudsman during the year 2013-14.

SBI, with 1,960 complaints from customers, is followed by Indian Bank with 910 and Indian Overseas Bank with 740.

Among the private sector banks, ICICI Bank with 682 complaints is on top of the list, followed by HDFC Bank (560 ), Standard Chartered Bank (440) and Axis Bank (326).

Announcing this at a press conference here, U. Chiranjeevi, Banking Ombudsman (Tamil Nadu, Puducherry and Andaman and Nicobar Islands), said due to improved awareness among consumers the total number of complaints received in his region has gone up by 21 per cent during the year 2013-14.

He said 8,775 complaints were received during the year against 7,255 last year. “And, close to 7,000 of them were maintainable, excluding the 241 complaints, which are under process,” he said.

According to him, more than 97 per cent of them were disposed. Majority (21.93 per cent) of the complaints received during the year were about lapses in the process of loans and advances.

This is followed by complaints about debit cards, credit cards and ATM related issues (21.73 per cent)