Tuesday, February 7, 2012

Your rights against a recovery agent

File Photo


Source :Bindisha Sarang :livemint:6 Feb 2012


If you happen to default on your loan due to unavoidable circumstances, 
you must know your rights 



Banks’ non-performing assets (NPAs) are on the rise and how. Consequently, to keep the NPAs under check, there is a possibility that banks will shift gears as far as recovery activities go even for retails loans such as home loan, personal loan and credit card debt. Of course, one should never bring oneself to a point where he/she has to face a recovery agent.


But if you happen to default on your loan due to unavoidable circumstances, you must know your rights. Of course a recovery agent is supposed to get you to pay all the dues, but there are certain things he can can’t do during the recovery process. 


The Reserve Bank of India (RBI) has issued guidelines on training recovery agents and the methods they can adopt for collection. “Recovery Agents engaged by Banks” guidelines were issued by RBI on 24 April 2008.


 As per the annual report on banking ombudsman, 2009-10, as many as 1,609 complaints were received against direct selling agents and recovery agents put together. Here’s a list of what recovery agents can’t do.
Can’t refuse to reveal his identity


To start with, always check the identity card of the recovery agent to avoid harassment of any kind by an unknown person. This card is issued by your bank or issued under the authority of the bank. A recovery agent can’t refuse to show this card if you demand so.


Can’t breach your privacy


Recovery agents are mandated to follow certain privacy rules and can’t discuss your debt with your neighbours or employers. Therefore, they can’t threaten you with that. If they do so, you can register a complaint against him with your bank.


Can’t call you up at odd hours or at untimely occasions


If the recovery agent calls you at odd hours, early morning or late at night, you are under no obligation to entertain such calls. As per RBI guidelines, recovery agents should contact you between 7am and 7pm.


 In addition, if you do not want calls at a particular place, such as your workplace, you can ask the agent to get in touch with you at home. In case you work in shifts, the agent may call you up at any other appropriate time specified by you.


If there is a death in your family or any such event, you can tell the agent not to call you or make visits for a few days.


Can’t use abusive language


At times recovery agents need to be firm to collect pending dues, but that does not mean they are allowed to use abusive language. If the recovery agents crosses the line of decency, report his behaviour to the bank.


If the respective bank doesn’t heed your complaint against the agent or you are not satisfied by its response, you can get in touch with the banking ombudsman.

Sunday, February 5, 2012

SBI set to publish photographs of defaulters to force them to pay dues



SBI set to publish pics of defaulters

































Source :E T :4 FEB, 2012, 11.14AM IST, DHEERAJ TIWARI,ET BUREAU 



NEW DELHI: Country's largest lender State Bank of India will soon start publish photographs and names of wilful defaulters in leading publications as a last resort to get them to pay their dues. 


This comes at a time when banks are facing problem with recovery of loans in both corporate and retail segment. 


A senior bank official confirmed the development but said this will be used as a measure of last resort. "The idea is to discourage the public from defaulting on loans. We will send them notices before going ahead with such measures," he said. The bank will further ensure that name and photographs of only those borrowers will be published who have wilfully defaulted. "The permission will granted by the chief general manager of the circle after proper due diligence." 


As per RBI regulation, a 'wilful default' would be deemed to have occurred if there is a default in meeting of payment or repayment obligations to the lender even when the borrower has the capacity to honour the said obligations. A wilful default would also mean if the borrower has not utilised the finance from the lender for the specific purposes for which finance was availed of but has diverted the funds for other purposes. 


A senior manager with the bank's stressed asset management group said that there was a feeling among bankers that the old practices of printing notices of insolvency was no longer a deterrent. 


"In the old days it used to be such a matter of family shame. These days nobody even notices in it the newspapers. So the fresh approach may ruffle a few feathers," he said, adding that the social pressure will be much more if those photographs and names appear in the local publications. 


The total bad loans for the bank till September 2011 was at 33,946 crore, as against 23,205 crore in the corresponding period last year. 


The total non performing assets in the Personal retail segment stood at 4,870 crore. 


A senior official with a south-based state run bank said that such move will increase the pressure manifold on the borrower. "Even if at the branch, the name and photograph of the person is there as defaulter, a large section who bank in that area will know," he said.


 Under the present regulations, such financial information is made only available to the other financial institutions which may have lend to the company or borrower besides the banking regulator RBI and to some credit information companies such as CIBIL. 





Saturday, February 4, 2012

Are Young People Too Afraid of Debt?

Getty Images

Source ::Time :Dan Kadlec : February 2, 2012

Following the Great Recession many young people have become not merely respectful of debt, as we would wish; but fearful of it, which could set them back.



Is debt bad?


 A.P. Giannini, who popularized the home mortgage a century ago and later founded the Bank of America, didn’t think so.


 Neither have the countless working-class borrowers who over 100 years have been able to get ahead faster and live better because of Giannini’s breakthrough product: the consumer loan.


Yet in today’s economy it seems more folks have gotten behind, not ahead, through easy access to credit. In a recent poll, 40 million Americans said they were feeling serious stress over the money they owe on their credit cards, house, or car. Something went haywire. Kids have seen the carnage, and now many young people have become not merely respectful of debt, as we would wish, but fearful of it, which could hurt them in the long run.


Certainly, fear of debt encourages sound practices like paying with cash, paying off credit card balances every month, living within your means and keeping borrowing to a minimum. All good stuff. Part of managing debt is eliminating it in due course. But should you avoid debt at all costs? That might be going too far. There is nothing wrong with the smart use of credit to reach a goal like home ownership or a college education.


Patricia Seaman, director of marketing and communications for the National Endowment for Financial Education, worries that recent experience has left many young people with a warped understanding. “The main message is that borrowing gets you in trouble,” she told Fox Business. “It’s not a complete picture, but that’s what teens have picked up.”


So, for example, at a time when young adults with careers probably should be eager to set up new households, they are instead renting or living with Mom and Dad. Real estate is more affordable than it’s been in many years. Some troubled markets still look like a risk. But many are stabilizing. Goldman Sachs predicts the housing market is hitting bottom and will rise 30% over the next decade. Interest rates are mind-bendingly low. Yet the young fear a mortgage. Debt. Bad.


There’s been no shortfall in borrowing for college; student loan balances are pushing toward $1 trillion. Still, fearful of the indebtedness that often comes with higher education, some now argue that college should be avoided. Yes, it’s high time to bring sanity to the student debt explosion, as President Obama has pledged. Students need to be smarter about how much they borrow and what degree they pursue with borrowed money. But in general you’re better off with a degree than without one even if it means getting a loan. Graduating typically is worth hundreds of thousands of extra dollars in lifetime earnings.


I’m all for careful debt management and a debt-free existence as soon as it makes sense. But most individuals will need to borrow at some point in their life, or risk short-changing their future. Rather than give kids the impression that all debt is bad, we should help them differentiate between good debt and bad debt, and to understand how debt works.




Palpap Ichinichi Software ... vs M/S. Indian Bank







Madras High Court
M/S. Palpap Ichinichi Software ... vs M/S. Indian Bank on 16 September, 2011
Dated : 16.09.2011
Coram :
The Hon'ble Mr.Justice D.MURUGESAN
and
The Hon'ble Mr.Justice K.K.SASIDHARAN
W.P.No.21987 OF 2010
and M.P.No. 1 of 2010
M/s. Palpap Ichinichi Software International Limited
Rep.by its CMD P. Senthilkumar
Door No.3-7, G.S.T. Road
St. Thomas Mount
Chennai-600 016. .. Petitioner
-vs-
M/s. Indian Bank
Rep.by its Authorised Officer
ARM Branch, 4th Floor
55, Ethiraj Salai
Chennai-600 008. .. Respondent
Prayer: Petition filed under Article 226 of the Constitution of India praying to issue a writ of Certiorarified Mandamus calling for the records of the respondent Bank relating to the notice of intended sale dated 21 April, 2010 under Rule 6(2) and 8(6) of the Security Interest (Enforcement) Rules, 2002 under the SARFAESI Act, 2002, fixing the date of auction on 26 May 2010 by notice dated 21April, 2010 and quash the consequential proceedings in notice dated 21 April, 2010 and set aside the sale dated 9 July, 2010 of the property to the respondent vide Sale Deed No.1317 of 2010 on the file of SRO Chennai South Joint II, as illegal and void. For Petitioner : Mr.AR.L. Sundaresan
Senior Counsel for
Mr.B. Natarajan
For Respondent : Mr.M. Balachander
* * * * *
O R D E R
K.K.SASIDHARAN, J
Introductory:
This case is a classic example of misuse of the provisions of the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 by the secured creditor, by purchasing the secured asset in the absence of bidders, after reducing and refixing the market value and upset price, notwithstanding the offer made by two bidders in the earlier auction quoting substantial amount.

2. The petitioner challenges the sale notice dated 21 April, 2010 and the subsequent sale certificate issued in favour of the respondent Bank on 9 July, 2010 on the ground that the Bank deliberately reduced the market value and the upset price of the secured asset for the purpose of snatching away the valuable property for a paltry sum. The Background Facts:

3. The petitioner is a Software Development International Company started in the year, 1997. The petitioner provides services in the Internet, Wireless, ERP and E-Government Technologies for Japanese Companies and Indian Educational Institutions including Anna University, Dr.M.G.R. Medical University, Stanley Medical College, Kilpauk Medical College and JIPMER Medical College at Pondicherry. The petitioner, for the purpose of their business, took financial assistance from the respondent. Since the petitioner company suffered losses on account of general recession, the loan amount was not re-paid as per schedule. This resulted in initiating action by the Bank to recover the amount.

4. The Bank by invoking the provisions of Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (hereinafter referred to as "SARFAESI Act") issued a notice under Section 13(2) on 29 November, 2007 claiming a total amount of Rs.4,26,43,519/-. Though the petitioner submitted a reply to the said notice, the Bank took further action by issuing possession notice under Section 13(4) of the Act on 29 January, 2008.

5. The petitioner unsuccessfully challenged the proceedings before the Debts Recovery Tribunal. The Bank in the meantime took steps to auction the property by fixing the reserve price at Rs.3,10,00,000/-. Though the successful bidder offered Rs.3,15,00,000/-, the amount was not paid and as such, the auction was cancelled. Thereafter, the Bank reduced the reserve price from Rs.3,10,00,000/- to Rs.2,42,00,000/-. The auction was thereafter scheduled to be held on 26 May, 2010. There were no bidders. Therefore, the Bank by quoting a sum of Rs.2,42,00,000/- purchase the property. The said auction is challenged in this writ petition.

6. The Bank filed a counter in answer to the contentions raised in the writ petition. The Bank admitted that the property was purchased by quoting the reserve price. According to the Bank, there was no fraud or illegality in the matter of sale and it was a bona fide transaction. The subsequent valuation and fixation of reserve price cannot be termed as arbitrarily.

7. The Bank subsequently filed an additional counter affidavit wherein it was indicated that before taking part in the auction, intimation was given to the petitioner about their intention. Submissions:

8. The learned Senior Counsel for the petitioner contended that the Bank deliberately obtained a fresh valuation certificate indicating a lesser market value and the reserve price was fixed at a still lower price. The low amount was fixed deliberately, as their intention was to purchase the property for a song. No notice was issued to the petitioner before effecting the sale in favour of the Bank. The sale was in violation of first proviso to Rule 9 (2) of the Security Interest (Enforcement) Rules, 2002. According to the learned Senior Counsel the Authorised Officer has no authority to sell the property, in case, he fails to obtain the price higher than the reserve price. It was further contended that in the event of not getting the price higher than the reserve price, the consent of the borrower is absolutely necessary for the purpose of effecting sale at such price.

9. The learned counsel for the Bank justified the sale made in favour of the Bank. According to the learned counsel there were no bidders and as such the Bank took part in the action and purchased the property for the reserve price. It was contended that the Authorised Officer was fully justified in selling the property for the reserve price in view of the first proviso to Rule 9 (2) of the Security Interest (Enforcement) Rules, 2002. It was his further contention that the reserve price was fixed to indicate that the property will not be sold for a lesser price meaning thereby, the property could be sold for the reserve price. Therefore, there is no illegality in the sale. Discussion and conclusion:

10. Though the learned Senior Counsel for the petitioner has taken substantial contentions with regard to the interpretation of Rule 9 and the illegality of the sale in question on account of the same being made for the reserve price without obtaining the consent of the borrower, we are of the view that it is not necessary to consider the said contention, in view of our finding that the sale in favour of the Bank was a malafide exercise of power.

11. The subject property is situated abutting G.S.T. Road which is one of the arterial roads passing through the Chennai International Airport. The property admeasuring 3867 sq.ft. of land and a building having 1860 sq.ft., was used as the office of the I.T.Company. The Bank took possession of the property under Section 13(4) of the SARFAESI Act. The Bank originally obtained a valuation report on 29 January, 2008. The Authorised Valuer fixed the market value of the property at Rs.308.12 lakhs and published the auction notice. The reserve price was fixed at Rs.3,10,00,000/-. The bid submitted by M/s.A.K.R. Viyapaar Limited, Guindy for a sum of Rs.3,15,00,000/- was found to be the highest and as such, the bid was confirmed in their favour on 25 July, 2008. Though the successful bidder was directed to pay the bid amount, no deposit was made. The Authorised Officer on 15 December, 2008 once again directed the successful bidder to pay the amount on or before 22 December, 2008. The file does not contain any indication as to what had happened subsequently.

12. The Authorised Officer thereafter obtained a fresh valuation certificate on 18 April, 2010. In the said valuation report, the market value of the property was shown at Rs.268.69 lakhs. The forced/Distress Sale value was shown at Rs.201.52 lakhs. The Authorised Officer published the sale notice fixing the sale on 26 May, 2010. The reserve price was fixed at Rs.2,42,00,000/-. The Bank submitted their offer quoting Rs.2,42,00,000/-. Since there were no other bidders, the auction was confirmed in favour of the Bank.

13. The core question is whether the sale was conducted in a fair and transparent manner, fixing the fair market value and upset price strictly in accordance with the provisions of SARFAESI Act.

14. The valuation certificate dated 29 January, 2008 shows that the market value of the property was a sum of Rs.308.12 lakhs. Taking into account the said market value, the Authorised Officer fixed the reserve price at Rs.3,10,00,000/-. The successful bidder quoted Rs.3,15,00,000/- followed by a second offer from another bidder for a sum of Rs.3,10,00,000/-. In case the successful bidder failed to pay the bid amount, nothing prevented the Authorised Officer from calling upon the second highest bidder to pay the amount quoted by him. The file produced by the Bank does not contain any material subsequent to 15 December, 2008 to indicate as to what had happened there after. Similarly, there is nothing on record to show that the money deposited by the successful bidder was forfeited on account of his failure to pay the balance amount.

15. The subsequent valuation report was prepared by the very same valuer, who originally issued the valuation report on 29. January, 2008. The second valuation report dated 18 April, 2010 drastically reduced the market value from Rs.308.12 lakhs to 268.69 lakhs. The land value is increasing day by day in and around Chennai. The subject property is situated in a very covetable locality abutting the main road. Though in the original valuation report nothing was mentioned about the distress value, very strangely the subsequent valuation report contains a statement about the forced/distress value and it was fixed at Rs.201.52 lakhs. Strangely the Bank purchased the property by quoting the distress value.

16. When the land value is increasing day by day, it is strange on the part of the Authorised Officer to obtain a valuation report by reducing the market value by about Rs.60 lakhs that too, after a period of two years and one month from the date of issue of earlier valuation report. There is no question of distress sale in a matter like considering the fact that the purchaser is none other than the secured creditor.

17. The counter originally filed by the Bank does not contain any indication that an intimation was given to the petitioner about the decision of the Bank to participate in the public auction to be conducted on 26 May, 2010. It was only by way of additional counter, the Bank has come up with a case that prior intimation was given to the petitioner regarding their participation. Though notice under Section 13(2) and possession notice under Section 13(4) were all sent by registered post, there is nothing on record to indicate that the notice dated 24 May, 2010 intimating the petitioner about the participation of the Bank in the auction was sent by registered post. Therefore, the case now projected in the additional counter affidavit that the petitioner was given prior intimation about the intended participation of the Bank in the auction is clearly an after thought. The records were prepared after filing counter affidavit to appear as if it was only with the knowledge of the petitioner, the Bank participated in the auction.

18. The course of conduct adopted by the Bank clearly gives an indication that the market rate was deliberately reduced in the subsequent valuation report. The forced/distress value was shown only for the purpose of fixing a lesser amount as reserve price. In case there were no bidders during the second auction, the Authorised Officer in all fairness should have postponed the auction. It is not the case of the Bank that several attempts were made earlier to dispose of the property. Given the location of the property, there would be no difficulty to get higher price as indicated in the earlier valuation report.

19. It is true that the there is no provision akin to that of Order XXI Rule 72 of the Code of Civil Procedure in SARFAESI Act dis-entitling the decree holder from participating in the auction without the express permission of Court. However, in a matter like this, when there were no bidders, the Bank should not have knocked down the property for a paltry sum.

20. The petitioner is still liable to pay the balance amount to the Bank, in spite of losing the property.

21. The Bank is a responsible body. The SARFAESI Act gives wide powers to the Bank to take action to recover the amount and for the purpose of such recovery, to take possession of the property and to sell the same, without reference to Court. Therefore the Bank is expected to conduct the procedure in a bona fide manner. The dealings of the Bank should be fair and transparent. When the amount due from the borrower is more than Rs.4 cores, the attempt of the Bank should be to auction the property for the maximum amount and to adjust it towards the dues and in case of any excess amount after meeting the liability, to refund the same to the borrower. By reducing the market value and the reserve price and by purchasing the property for the alleged distress value by the secured creditor themselves, the public sale has become a mockery.

22. The Authorised Officer is none other than the officer of the Bank. The auction was conducted at the premises of the respondent Bank. Admittedly there were no other bidders. In case the Bank was having an idea to purchase the property, they should have given prior intimation to the borrower. The fact that there is no statutory prohibition against the secured creditor taking part in the auction, will not enable them to purchase the property by re-fixing the market price as well as the reserve price and to purchase the property at such reduced rate. This is absolutely not the intention of the law makers while enacting the SARFAESI Act.

23. In Kerala Financial Corpn. v. Vincent Paul, (2011) 4 SCC 171 the Supreme Court found that there were no rules or guidelines framed by the Kerala Financial Corporation for sale of properties. Therefore, the Supreme Court indicated certain guidelines in the matter of sale of properties owned by the Corporation till such formation of rules, guidelines or orders. The relevant norms are extracted below :- "(v) In the matter of sale of public property, the dominant consideration is to secure the best price for the property to be sold. This can be achieved only when there is maximum public participation in the process of sale and everybody has an opportunity of making an offer. It becomes a legal obligation on the part of the authority that property be sold in such a manner that it may fetch the best price. (vi) The essential ingredients of sale are correct valuation report and fixing the reserve price. In case proper valuation has not been made and the reserve price is fixed taking into consideration the inaccurate valuation report, the intending buyers may not come forward treating the property as not worth purchase by them."

24. In Eureka Forbes Ltd., vs. Allahabad Bank and ors. [2010(6) SCC 193], the Supreme Court while considering the concept of public accountability and performance, indicated that the same would apply to the banks as well. The Supreme Court observed :- "82. Principle of public accountability is applicable to such officers/officials with all its vigour. Greater the power to decide, higher is the responsibility to be just and fair. The dimensions of administrative law permit judicial intervention in decisions, though of administrative nature, but are ex facie discriminatory. The adverse impact of lack of probity in discharge of public duties can result in varied defects not only in the decision-making process but in the decision as well. Every public officer is accountable for its decision and actions to the public in the larger interest and to the State administration in its governance."

25. There is no dispute that judicial review is concerned only with the decision making process. Courts and Tribunals are not expected to sit in appeal over the decisions taken by the authorities including banks. However, when a case of grave miscarriage of justice is made out, necessarily, the Court has to come to the rescue of the affected party. The Court of equity is expected to advance justice. When it is made out that substantial injustice has been done to a party, the Court should not shirk its responsibility. Technicality has no say in such matters.

26. The authority given to the Bank to recover the dues without recourse to legal proceedings will not give them the right to snatch away the property from the borrower. The very fact that in spite of the steep rise in land value, the market value was shown at a low rate after a period of about two years itself shows the mala fides in the matter. The subject sale effected by the Authorised Officer of the Bank cannot be treated as a valid public sale. Therefore we are constrained to set aside the sale made in favour of the Bank.

27. The Authorised Officer is directed to issue fresh auction notice and conduct the auction as per statute in a fair and transparent manner, without giving room for complaints.

28. In the upshot, we allow the writ petition. Consequently, the connected MP is closed. No costs.
(D.M.,J.) (K.K.S.,J)
16.09.2011
Index: Yes/No
Internet: Yes/No
Tr/
To
M/s. Indian Bank
Rep.by its Authorised Officer
ARM Branch, 4th Floor
55, Ethiraj Salai
Chennai-600 008.
D.MURUGESAN, J.
and
K.K.SASIDHARAN, J
Tr
Pre-delivery order in
W.P.No. 21987 OF 2010